[HOME]

Services:

Over 25 years experience in the Telecom & Back Office support industries,
Electric Word, Inc. has done:
  • International Settlement Administration
  • Executive Information System Administration
  • Electronic Reporting ("Paperless Office")
  • Vendor/Customer rate verification/auditing and Cost letter administration
  • Busy Hour Reporting and Grade of Service statistics
  • Switch Fraud monitoring
  • Travel Card and PIN entry and administration
  • Call Detail Reports (CDRs) processing and outputting for customers on media (including CD ROM, diskettes or electronically) as well as shipping/tracking.
  • Customer dispute processing as related to CDRs
  • Administration of Nortel DMS250/300 switches including:
  • Hourly acquisition of OM traffic data and reporting of low C/Rs by CLLI
  • Daily reporting of overall switch performance
  • Add/Change/Delete switch table entries as they pertain to Accounting Codes, ANI blocking/unblocking and Travel Cards
  • NOC 24x7x365
  • Trouble calls from telco customers and vendors, especially after hours, holidays and overflow
  • PIC/CESAR administration/data entry both manual and electronic
  • FCC frequency allocation bidding
  • Database management including Callback, DIDs, Travel Cards and trouble reporting
Financial Analysis Support including:
  • Financial Forecasting
  • Cost of Goods reporting and analysis
  • Daily Margin Reconciliation
  • Sales Staff Commissions
  • 24x7x365 Executive Reporting (including Revenue, Margin and Cost performance)
  • Spreadsheet design, data entry, analysis and reporting
  • Database design/administration/maintenance and report generating

Back Office Support, including:
  • Typing - familiar with FCC filing and reporting on a quarterly basis
  • Graphic Arts design and production including digital photography for use in:
    • Advertising Materials
    • Conference Literature
    • Newsletters
    • Sales Proposals and Presentations
    • Annual Reports
  • International Conference Back Office Support, including Registration
  • Document scanning (including OCR) to CD-ROM or other media
  • Offsite storage
  • Mass mailings, including mail merge
  • Computer network design and administration/security
  • Computer hardware/software training/maintenance
  • Computer programming, including custom design and maintenance, on mainframes and PCs
  • Web Site Design, Creation (including graphics) and management/security:
    • HTML
    • DHTML
    • JAVA
    • JAVA BEANS
    • JAVA SERVLETS
    • ASP
    • COLD FUSION
    • PHP
    • MACROMEDIA DIRECTOR
    • DREAMWEAVER
    • FIREWORKS
    • PHOTOSHOP
    • SHOCKWAVE
    • EXECUTIVE PORTRAIT PHOTOS